Payment is made before order is delivered. After your order is confirmed, your invoice will be sent to your mail in a few days.
Frequently asked questions about order, printing and production
We accept payment via money remittance/EFT to our bank account or credit card on our website
Delivery time takes 15 days for companies ordering for the first time. Delivery time takes 10 days for the second time. However, it can be less according to workload. Repeated orders is usually made quicker.
Stated delivery time is always valid after confirmation of printing/color or design. Besides, delivery time can be extended in busy periods such as new year because of usage of high capacity.
There is no refund, because orders are made to measure.
Sustainable usage of natural resources is of course a important topic for us, not just a marketing tool. Our production departmant is optimized to ecological criteria as far as possible.
Minimum order quantity depends on product. Minimum order quantity is placed in concerned product from options.
Stated shelf life can only be guaranteed as long as it is stored properly. Considering features of products, keeping storage space dry and cool is crucial.
Shelf life is placed in explanation section in concerned product.
Print file format: CDF, EPS, Al or PDF to be printed. Preferred file format: PDF. Digital printing: Please send images (with colored or grey scale) at least 300 dpi, 1200 dpi with line charts (bitmaps), in CMYK as a original file and logos preferably in form of vector data (.eps files).
Only embedded objects cant be treated well, so please provide original image data.
Flexographic printing: We need vector graphics for printing of logo etc. If you don’t have vector file, our graphics designer can do vectorization for you for free.
It is a standard and free check by our graphics designer in case of printer’s error. This check is to make sure if it is proper for printing. Detection of writing or design errors in content is our customers’ responsibility.
We reduce color distortion successfully by training our employees and by using state of art technology. But we don’t guarantee 100% success.
The most common problem is demonstration of colors on screen. Demonstration on screen works in RGB color model and shows more different than it is printed. When conversion is being made in printing format, color distortion may sometimes occur.
Your order is confirmed based on your payment. After that, you will get a stencil printing from us to check and confirm. With your confirmation of stencil printing sent, your order is triggered and we start production.